The third-party payments provider for Binance Australia, Cuscal, hinted at the impact of “scams and fraud” related to “account fraud, ID takeover and crypto activity” after being questioned why it offboarded the exchange.
Binance Australia on May 18 announced it would be suspending Australian dollar fiat services in Australia after a decision from a "third-party payment service provider" — this turned out to be a financial services company Cuscal.
A spokesperson representing Cuscal declined to elaborate why it specifically pulled support for Binance Australia, and the official statement from the company does not mention Binance or crypto exchanges.
“Following recent media attention in relation to the impact of scams and fraud in Australia with particular focus on account fraud, ID takeover and crypto activity, Cuscal reiterates its commitment and important role in identifying and implementing detection services for our clients across the Australian payments system,” a statement from Cuscal wrote.
It added it “has, and will continue to, terminate any clients or their customers and/or merchants” that do not meet its onboarding and compliance requirements.
The spokesperson told Cointelegraph that it’s “focused on supporting the industry in protecting Australians from financial crimes and scams."
A Zepto spokesperson told Cointelegraph at the time that it “processes payments for Binance Australia” and “our partner, Cuscal, instructed us to offboard Binance.”
The Cuscal spokesperson did not elaborate on why it instructed its partner payments firm Zepto to “offboard” the exchange, saying it doesn’t “have a comment on any other parties at this point.”
On May 18, Binance Australia said its Australian dollar services were suspended “with immediate effect," citing a “decision made by our third party payment service provider.”
Binance Australia has been on the hunt for an alternative payments partner since. Binance said Zepto and Cuscal are continuing to support users wishing to withdraw Australian dollars.